Mandy Loh
Senior Assistant Director of International Admissions
University of California, Merced
What drew you to the world of college admission counseling?
I started my first job in the U.S. at a language school, where I worked closely with international students who were navigating language barriers in a new country. When I transitioned into international admissions at the University of California, I found my calling — helping students see that a UC education is within reach, no matter where they’re coming from. I’m passionate about being the kind of guide and advocate I wish I’d had. College admission counseling gives me the chance to make higher education more accessible for everyone.
What is your favorite part of the job?
My favorite part is building relationships internationally and supporting students on their journey to study abroad — something I once dreamed of, but didn’t have access to as a student. I find meaning in helping students and their families feel seen, heard, and guided through what can be an overwhelming process. It’s especially rewarding to welcome the students personally when they arrive at UC Merced and then watch them grow, thrive, and realize how far they’ve come. Their success is what drives me every day.
How has NACAC played a role in your career?
NACAC has been a cornerstone in my professional growth through its own initiatives and through its expansive network of affiliates — particularly International ACAC and HACAC. Being part of these communities has allowed me to collaborate with colleagues across diverse regions and learn from the unique challenges and innovations in both international and regional contexts. I’ve also had the privilege of presenting at International ACAC and HACAC conferences — experiences that have helped me contribute meaningfully to shared learning. Through NACAC, I’ve gained mentors and joined like-minded professionals in a deeper commitment to student-centered, ethical admission practices.
What do you think is the biggest challenge facing our profession today?
One of the biggest challenges is probably navigating the uncertainty and polarization of the current political climate. Shifts in policy, rhetoric around immigration, and DEI initiatives have created real fear and confusion for students and families — especially for students from marginalized or international backgrounds who are often bombarded with discouraging news about the U.S. As an admissions counselor, I see it as my responsibility to provide accurate information and restore trust in students and families in ensuring that all students feel welcome and supported in their higher education journey.
When you aren’t working, what do you like to do?
I enjoy exploring new restaurants and hidden food spots with my husband — we are huge foodies. I also love to travel, whether it’s a weekend getaway or an international trip. I’ve traveled to 81 countries and counting. I really enjoy learning about different cultures and observing how locals live. At home, I cherish time with my dog, a 4.5-year-old male Chow Chow. We take long walks together and he enjoys occasional zoomies around the yard. These moments keep me grounded and energized for the work I do.
If you could be any fictional character, who would it be and why?
I would be the Disney character, Moana. Moana finds courage, curiosity, and a deep connection to her community and heritage. Like Moana, I’m passionate about navigating uncharted waters and helping others find their path. Her determination to lead with heart and embrace change would help inspire me in my work every day.
Published June 9, 2025